Help center
Support
Need a hand with Space Empire? Pick the option that fits best — we usually reply within a couple of days.
Email support
Bugs, purchases and account questions. Include your Player ID so we can help faster. Tip: the Contact button in the game's Settings opens an email that already contains it.
support@optimus-studio-llc.comDiscord community
Meet other Fixers, share factory layouts, get tips and hear about updates first.
Join on DiscordFrequently asked questions
Where do I find my Player ID?
Open the in-game Settings: your Player ID is shown at the bottom. Tap it to copy it.
How do I restore my purchases?
Open Space Empire, go to Settings and tap Restore Purchases. Make sure you are signed in to the same Apple or Google account you bought with. If it still doesn't work, email us your store receipt and your Player ID.
Is my progress saved? Can I move to a new phone?
Yes. Your progress is saved on your device and backed up to the cloud with your player account. On Android, sign in with Google Play Games; on iPhone, sign in with Game Center. After reinstalling or on a new phone, sign in with the same account to get your progress back.
How do I change my name on the leaderboard?
Go to the Registration terminal in the Safehouse to change your display name and country flag. They appear on the global leaderboard shortly after you save them.
How do I change my privacy or ad choices?
In the European Union, the UK and Switzerland, tap Privacy options in the game's Settings to review your choices. On iPhone, you can also turn tracking off in Settings → Privacy & Security → Tracking. See our privacy policy for details.
How do I report a bug?
Email support@optimus-studio-llc.com with a short description, what you were doing when it happened, your phone model, its system version and your Player ID. Screenshots or a short screen recording help a lot.
Request data deletion
You can ask us to delete the data linked to your player account at any time.
How to request deletion
Email support@optimus-studio-llc.com with the subject “Delete my data” and include your Player ID (bottom of the in-game Settings, tap to copy). We delete your data within 30 days and confirm by email.
What we delete
Your Unity player account and Player ID, your cloud save (game progress), your leaderboard name, flag and score, and the analytics data linked to your Player ID. We also ask our advertising and measurement partners to delete the data linked to your device.
What we keep
Nothing on our side. Purchase records are kept by Apple or Google under their own policies. Note that deleting the app only removes the data stored on your phone, not your cloud save or leaderboard entry.